James Murphy
Ecommerce Operations & IT ProfessionalAccomplished and versatile leader, equipped with 20+ years experience in e-commerce operations, software development, team leadership and strategic planning.
Know Me
During my 20+ year uninterrupted career, I have contributed to 6 organizations across both England and Canada
within the ecommerce, "bricks-and-mortal" retail, & supply chain industries. My bachelors degree in business was
supplemented with a part-time masters degree in web development, completed early 2018, which granted me
privileged entry to the Honor Society of Phi Kappa Phi.
Whilst at Best Buy Canada, I have been awarded the coveted "Best Buy Chairman's Award" three times for
projects involving development of custom software to optimize operations within the buying, merchandising
& supply chain arenas.
My work-life balance is struck by sharing my passion for web and app development, as well as publishing
instructional materials via YouTube. A strong desire to coach others has been fulfilled via various
charitable organizations, one of which led me as far as Africa to a school for disadvantaged
children, the video documentary for which you can view at the bottom/left of this page.
![James Murphy Profile Pic](images/profile.jpg)
Age 44 years
Career Ecommerce Operations
Company Best Buy Canada
Education Masters in Web Development
Affiliations Honor Society of Phi Kappa Phi
Residence Vancouver, Canada
Phone (+1) 604 779-8038
Email jamesdmurphy51@gmail.com
Skills
Expertise I can provide
PROCESS AUTOMATION
Leverage C#, DBMS's & Microsoft Office for automated alerts, communciations & reporting.
SUPPLY CHAIN
Maximize efficiency through strategic partner integration & process optimization.
CUSTOMER CENTRICITY
Best in class KPI's for stock availability, order fulfillment & after-sales service.
MARKETPLACE
Experience building platforms for both Marketplace and drop-ship models from the ground up.
Technologies I have experience with
Custom software created with Microsoft C# can plug into any database technology and automate alerts, communications
and reports via a mixture of Microsoft Outlook/Excel and a choice of GUI technologies.
This approach is proven to increase productivity & efficiency tenfold with zero cost and minimal time investment; Best Buy have graciously awarded
me with their highest accolade on three seperate occasions through adherence to this tried and tested methodology (see "Awards" below).
Awards I have received
-
Best Buy Chairman's Efficiency & Effectiveness Award
Fall 2013Created custom software to optimize operations for the online drop-ship fulfillment channel.
-
Vancouver Adapted Snow Sports (VASS) - Volunteer of the Year
Winter 2011Assisted children with physical and mental disabilities to fulfill their potential in snow sports.
-
Best Buy Chairman's Efficiency & Effectiveness Award
Fall 2010Created custom software to integrate the various teams and processes that support the buying and merchandising functions at Best Buy.
See below video for acceptance speech. -
Best Buy Chairman's Innovation Award
Fall 2008Created custom software to streamline processes within the areas of purchasing, inventory management and distribution.
Resume
Experience
-
Senior Operations Manger, Online Marketplace | May 2016-Present
Best Buy Canada, Vancouver, Canada- Partnered with 3rd party platform provider and in-house development teams to build effective and scalable marketplace platform, along with necessary SOP’s to ensure optimum customer experience and financial viability.
- Lead an 11-member team tasked with overseeing platform IT integrity & optimization, seller support & profitability, as well as ensuring an optimized experience for our final customer.
- Optimize customer & seller experience through process optimization & automation, via software customization.
- Build strategic alliances with 3rd party partners including API integration services, web scraping platforms, business intelligence providers and courier services.
Accomplishments:- Establishment of Best Buy Canada as a major player in the Marketplace arena.
- Approx. 400 sellers onboarded during first year of operations.
- Customer escalation rate < 0.5%; seller ship time ~1 day; order cancellation rate < 0.5%; seller messaging response time < 1 day.
- Partnered with retail operations and UPS to implement process allowing customers to return Marketplace products to Best Buy stores.
-
Senior Manger, Ecommerce Operations | 2010-2016
Best Buy Canada, Vancouver, Canada- Led a team tasked with overseeing vendor management, online content production, competitive pricing strategy, EDI operations and vendor order fulfillment.
- Collaborated with partners (vendors, 3rd-party fulfillment house, EDI intermediary, pricing intelligence partner and carriers) to improve operational metrics through adoption of SOPs and integration of software technologies.
- Developed operational and IT systems, as well as financial blueprints necessary to capitalize on emerging customer and market needs.
- Maximized salvage revenue for returned products via liquidation through secondary markets.
Accomplishments:- Instrumental in the successful launch of Best Buy's new vendor drop-ship channel.
- Awarded the highly esteemed “Best Buy International Chairman's Award” for development of custom software that delivered significant impacts to the bottom line, as detailed via bullets below:
- Drove 250bp (basis point) increase in bottom-line operating margin through the optimization of shipping and fulfillment process used by vendor partners.
- Restructured operational and customer service processes that minimized customer returns, reduced write-off costs, improved salvage revenue from returned product and increased bottom line operating margin by 150bp.
- Drove 99% fill rate for drop-ship customer orders by establishing strategic alliances with EDI intermediary and vendors to effectively create real-time visibility of inventory & order data for all stakeholders.
- Drop-ship customer orders turnaround time averaged 39.4 hours, versus 66.1 average for Canadian competitors.
-
Manager, Merchandising Systems & Process | 2004-2010
Best Buy Canada, Vancouver, Canada- Oversaw ongoing training program for merchandising, inventory and warehousing teams to optimize efficiency and effectiveness in all facets of operations.
- Developed and implemented SOPs supported with software, reporting and training specifically tailored for supply chain and merchandising teams.
- Presided over annual meeting for strategic goal setting and top-line methodology, thereby aligning operations with business requirements and current market trends.
- Conducted thorough analysis of underperforming business divisions to determine necessary action, and subsequently implement process improvements.
Accomplishments:- Led development of two award-winning custom software applications that revolutionized operational processes with zero requirement for capital expenditure; see detailed bullets below:
- “Argus” supply chain application boosted warehouse-to-store fill-rate by 75bp within a 12-month period while reducing margin erosion from end-of-life markdowns by 215bp.
- “Mercury” application was developed for merchandising, accounting and pricing teams to enable flawless integration of inter-dependent processes with significant improvement in operational efficiency.
-
Senior Manager, Supply Chain Operations | 2001-2003
J.W. Carpenter Ltd, Oxford, England- Led a 12-member team responsible for purchasing and inventory management, serving a chain of 43 stores and ecommerce site.
- Served as the project lead accountable for overseeing and facilitating the successful implementation of the SAP ERP system encompassing three core business processes; replenishment, allocation and logistics.
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Purchaser | 2000-2001
Body Shop International, Brighton, England -
Senior Analyst, Ecommerce Operations | 1998-2000
Greenfingers.com, London, England -
Graduate Trainee, Stock Control | 1997-1998
Great Universal Stores, Manchester, England
Education
-
Masters Degree in Web Development | 2015-2017
Fort Hays State University, Kansas, USA (Online/PT)An overall GPA of 4.0 granted me privileged access to the Honor Society of Phi Kappa Phi.
Majored in node.js, noSQL databases & mobile application development. See YouTube video playlist at foot of page for example of course output.
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IT Related Professional Development | 2006-2007
BC Institute of Technology, Vancouver, Canada (PT)Various IT related courses completed, including database development, SQL & javascript (client-side).
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Bachelors Degree in Business Studies | 1995-1998
Sheffield Hallam University, Sheffield, England (FT)
Contact
(+1) 604 779-8038
jamesdmurphy51@gmail.com
8800 Glenlyon Parkway
Burnaby, B.C., V5J 5K3
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